Replacement and Returns Policy
Last updated: 19 September 2026
Shah Cart generally offers replacement rather than refund, subject to the conditions below. This policy does not limit any remedy that cannot legally be excluded under applicable consumer law.
Reporting deadline
Replacement issues must be reported within 48 hours of delivery by emailing shahcart01@gmail.com with the order number and issue details.
Eligible replacement requests
A replacement may be requested when an item is defective, damaged in transit, materially different from the confirmed order, or the wrong product or size was sent by Shah Cart. Keep the item, tags and original packaging in unused condition.
We may request clear photographs, packaging photographs and other reasonable evidence needed to verify the issue. The item must not be worn, washed, altered, stained, perfumed or damaged after delivery.
Size and preference exchanges
Where a customer selected the wrong size or changed their preference, an exchange is subject to stock availability and approval. The customer is responsible for return shipping and any re-dispatch charge. We recommend reviewing the size information carefully before ordering.
Non-returnable items
Used, washed, altered or personalised items cannot normally be returned unless they arrived defective or incorrect. Items returned without approval may be refused.
Replacement availability
If an approved replacement is unavailable, we will contact the customer to arrange an appropriate alternative remedy in accordance with applicable law.
Return procedure
Do not send an item back until return instructions are provided. Approved returns must be sent to the address supplied in those instructions.
Business and grievance contact
Business: Shah Cart
Location: Parappanangadi, Malappuram, Kerala, India
Email: shahcart01@gmail.com
Grievance contact: Shah Cart